Technical writer developing Salesforce Trailhead learning modules for the Salesforce Lightning Design System (trailhead.salesforce.com) as part of a new User Experience Designer certification. Trailhead successfully launched in 2021 as part of a new Superbadge for designers and developers.
Find content here:trailhead.salesforce.com/content/learn/modules/systems-design-with-slds
(Complete copy document)
Collaborative part-time strategist position required remote coordination with a UX team of engineers and designers based in California and Florida. Research-intensive project included outlining and writing copy on the topic of systems design for online learners engaging with Salesforce software.
All goals and key deadlines met in launching e-learning site focused on high-level technological, as well as human-centered, concepts.
Recruited and contracted by Creatives On Call (creativesoncall.com) to strategize content, write quizzes, and work closely with online editors and subject experts in user experience design. Acted as Project Manager with illustrators and developers. Worked with new technologies, including the Lightning Design System platform, Slack, Quip real-time collaborative documents, and Salesforce's agile accelerator GUS (Grand Unified System) for software and learning module deployment.
Update June 2021: Adam Doti (Salesforce VP / Principal Design Architect & Product Owner) who I worked with in 2020 on this project just announced the new User Experience Designer certification. Available through Salesforce, the Trailhead I worked on is part of this popular UX program.
medium.com/trailhead/new-salesforce-ux-designer-certification-c5bea0a74ab7
Samples from Salesforce - 2020
UX & Agile Development Experience
Technical Writer for Salesforce Trailhead: Orchestrated the completion of systems design learning modules for industry gold standard enterprise software, the Salesforce Lightning Design System.
Six-month position required wide array of UX and communications skills. Responsible for project coordination, copywriting, and editing for Systems Design trailhead:
trailhead.salesforce.com/content/learn/modules/systems-design-with-slds
(Click here for complete copy document)
Project Manager and Writer
Mastered Salesforce voice and tone of being Honest, Clear, Fun and Inspiring. Collaborated with an eagle-eye for detail alongside a UX team of engineers and designers, conversing regularly on Slack channels and Salesforce’s GUS, an agile software development tool.
UX Researcher
Research-intensive project included writing e-learning copy, strategizing content, developing quizzes, and managing and meeting key deadlines with editors, illustrators, and subject experts in user experience design.
Synthesize Content
Some information are better as paragraphs. And some simply need to be tabled. (This is the one and only pun you’ll see from me. Promise.)
You Think Writing Quizzes Are Easy
They’re not. Worked intimately with top Salesforce editors to make quizzes both challenging and straightforward. Golden rule: No subjectivity in the “correct” answer.
